What to do if your ferry is cancelled
Stay calm and check for updates
The first thing you should do if your ferry is cancelled is to stay calm. It can be frustrating to have your travel plans disrupted, but getting agitated will not solve the problem. Instead, check for updates on the ferry company’s website or social media channels. They may have posted information about cancellations, delays or alternate routes.
Contact the ferry company
If you don’t find any information online, contact the ferry company directly. They may be experiencing technical difficulties with their website or social media channels, or they may have a different contact center for handling cancellations. Explain your situation to the representative and ask for options for rebooking or refunds.
Consider alternate modes of transportation
Depending on where you are and where you are going, you may be able to consider alternate modes of transportation. For example, if the ferry cancellation affects a short distance journey, you may be able to take a bus or hire a taxi. If you are travelling between islands, you may be able to take a flight or book a private boat transfer.
Check your travel insurance
If you have travel insurance, check the terms and conditions to see if you are covered for a ferry cancellation. You may be able to claim back the cost of your lost ticket, or have coverage for additional expenses such as accommodation or transport.
Keep your documents
Make sure to keep all your documents and receipts related to the ferry cancellation. This includes your original ticket, receipts for alternate modes of transportation, and any accommodation or food expenses you incur as a result of the cancellation. You may need to submit these to the ferry company or your travel insurance company for reimbursement.
Avoid making snap decisions
Finally, avoid making snap decisions in the heat of the moment. Take your time to consider all your options before making a decision. You may be able to wait for the next available ferry, or choose to rebook on an alternate day. Rushing into a decision may lead to extra expenses or more headaches down the line.
A cancelled ferry can be a major inconvenience to your travel plans. However, by staying calm, contacting the ferry company, considering alternate modes of transportation, checking your travel insurance, keeping your documents, and avoiding snap decisions, you can minimize the impact of the cancellation and still enjoy your trip.